Frequently Asked Questions

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Frequently Asked Questions

The essentials Living in the retirement village Ownership and costs Facilities Design and styling

The essentials

3 Lang Street, North Kirra, on the southern end of Queensland’s Gold Coast. For more information about the local area, please click here.

You need to be at least 60 and may still be in the workforce. Eligibility is by way of approval to make sure we have residents of good nature who fit in with our friendly village.

Our retirement village residents live independently in their own modern and spacious apartments with support on hand if needed. The residents of an aged-care facility usually only have a room and perhaps an ensuite, and there are more residents who receive a higher level of assistance with their personal care and daily living.

Yes, The Pavilion North Kirra is a registered retirement village with the Queensland Government’s Department of Housing and Public Works. Its ID number is RV13569.

Yes, of course, it is your home and family and friends are very welcome. In fact, just try keeping them away when they see all the fabulous facilities on offer! If you have guests staying for an extended period, we do ask that you apply for a guest licence.

Well behaved pets are very welcome under our Pet Ownership Rules. Your pet is sure to become a much-loved member of the village community. Read our blog about pets.

We can make the purchase of your apartment subject to the sale of your home and are happy to work with you and allow sufficient time to sell. If needed, we can recommend agents in your area who successfully sold our other residents’ homes. We can also provide referrals for professionals who can assist with downsizing and decluttering.

If you need somewhere to live before your apartment is ready you can move into one of our established villages in southeast Queensland then transfer to your new home. Read more about our Resident Transfer Program on our blog.

Most people leave the family home and move to a retirement village because they want less maintenance, less cleaning and more free time. It’s not about age but the lifestyle you desire.

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Living in the retirement village

We partner with quality homecare provider Five Good Friends to provide a range of support services you may need to maintain your independent lifestyle. You are, of course, welcome to use any homecare provider of your choice. Read more about Five Good Friends’ services.

Homecare provider Five Good Friends can provide any support you need to live happily and independently in your apartment. Whatever the task, they can provide the right person.

Residents who receive government support for their care needs are entitled to continue receiving funding when they move into our village. You can access support on-site to continue living independently through your government package or pay for it privately. Five Good Friends can help you apply for any government assistance you might be entitled to. Find out more about Five Good Friends’ services.

Aura Holdings has the responsibility to maintain the building/s and facilities on behalf of residents. Residents contribute to the maintenance reserve fund within their weekly fees. Aura is responsible for all capital costs, including new capital improvements and capital replacement of assets over time.

If an issue arises with plumbing or electricity, or for items that were in place when you moved in, such as your oven, cooktop and dishwasher, any repairs or replacement will be covered by Aura Holdings. Learn more about the maintenance-free lifestyle that will be offered at The Pavilion North Kirra.

Residents who purchase apartments in our villages can have full confidence they have no financial responsibilities if any issues arise. Under strict legislation, Aura Holdings has full responsibility for the quality of the building and its upkeep.

Yes. The building will be protected from termites and pests in accordance with council building regulations and Australian standards.

General building insurance, including your apartment, is covered by Aura Holdings. You will need to purchase contents insurance to cover your personal belongings.

Convenience stores are located within walking distance with major supermarkets Aldi and Woolworths and other retailers in Coolangatta and Tweed Heads. For more information about the local area, please click here.

A conveniently located bus stop is on The Pavilion’s doorstep, ensuring ease of travel north or south. For more information about the local area, please click here.

A range of medical specialists, GPs and allied health professionals are on hand, including the John Flynn and Tweed hospitals. For more information about the local area, please click here.

No. Our residents are all owner-occupiers.

Yes. The village will have 24-hour security and be fitted with intercoms and security cameras, while the carpark will have electronic remote controls. There will be security features at all building entrances. The Village Manager will ensure your home is safe, even when you are travelling.

You may stay in the village for as long as you wish, after all it is your home. If your needs increase over time, our in-home support provider, Five Good Friends, can help to keep you living independently. With the right support, you may never need to move again. Click here to read our blog and find more information.

Your contract is legislated under the Retirement Villages Act and provides you with security of tenure under Queensland Government legislation and is registered with the Queensland Land Titles Office. This ensures all services and amenities in your contract will always be available to you and that the village continues to be maintained to the highest standards.

Under the contract, Aura Holdings has a long-term financial interest in the continuing success of the village. Aura, as owner, is obliged to maintain the highest of standards in the provision of facilities and services to maximise the reputation of the village and protect their equity.

You should take any concerns directly to your Village Manager. If they are unable to solve any issue to your satisfaction, the village will have a Residents’ Committee. Our Directors are always available and have an open-door policy.

In this unlikely event, your deposit is fully refundable up to the time of settlement. You can leave the village at any time. When you exit the village, the amount of Deferred Management Fee owed will be calculated on the length of your stay and deducted from the sale price of your apartment. You benefit from the capital growth on your apartment, and Aura pays both your own and our legal fees. Read more information about our DMF here.

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Ownership and costs

Our villages are owned and operated by experienced southeast Queensland-based company, Aura Holdings. The Directors Mark Taylor and Tim Russell have more than 35 years’ experience working within the retirement living industry. Learn more about Aura Holdings.

No. Stamp duty does not apply to your retirement living apartment.

You purchase a “right to reside” under a leasehold agreement overseen by the Retirement Villages Act 1999 (Qld). Your leasehold agreement will give you the right to live in your apartment for as long as you wish. The lease automatically terminates on the death of the surviving resident or if surrendered prior.

With leasehold you won’t pay stamp duty on your purchase and Aura Holdings, as the operator, is responsible for maintaining your apartment inside and out.

At The Pavilion North Kirra, the General Service Charge will range between $140-$160 per week. Fees are calculated by apartment size and not on the number of occupants. To learn more, click here.

This fee covers the cost of village staff, the maintenance of all common areas, plus your use and maintenance of the village facilities. It also includes building insurance, 24-hour emergency call response, council rates and water used around the village. (You will pay separately for the metered water you use in your own apartment.) Under legislation, retirement village operators may not profit from the General Service Charge. Learn more here.

The Pavilion’s residents will pay their service charges monthly by way of direct debit from a nominated bank account.

These charges will rise over time as the costs of services and statutory fees increase. Aura, as the operator, is conscious of residents’ cost of living expenses so strives to deliver best value for money outcomes for them. Residents are also protected under the Qld Retirement Village Act which regulates any increases above CPI that are not statutory-based costs eg council rates. All non-statutory charges above CPI must be voted on by village residents.

It’s the lifestyle, support, security and facilities that make all the difference in the village. You won’t be sharing your space with renters and Airbnb holidaymakers as you might in a regular residential complex. Aura is responsible for all capital replacement and does not charge residents for reinstatement or refurbishment at the time of resale. Owners of residential apartments must pay all capital and capital replacement costs. Download our cost of living comparison document here.

You will be responsible for normal services in your apartment such as electricity, phone and internet, and contents insurance.

Yes, you can sell at any time and Aura Holdings will organise the sale of your apartment. Unlike some other villages, you will benefit from the capital gain on your apartment when you sell. Learn more here.

No, but you can include your apartment in your assets and after its sale the proceeds can be distributed to your beneficiaries as per your wishes.

The Deferred Management Fee (DMF) is your contribution to the refurbishment and management of the village. It is charged on an “enjoy now, pay later” basis and deducted when your capital sum is repaid to you. It allows you to free up some capital now to enjoy your retirement. To compare our fee structure with other operators, download our DMF Comparison flyer here.

A real point of difference for Aura Holdings is our Resident Transfer Program. If you need to move to a smaller apartment or wish to upgrade to a larger apartment or transfer to another Aura village, we will be happy to accommodate your needs. You will not incur the Deferred Management Fee twice.  Read more about our Resident Transfer Program on our blog.

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The Pavilion North Kirra will provide an array of high-quality facilities including a pool (in stage two), gym, function rooms, café, wine room, billiards and bar, residents’ rooftop garden, consulting rooms for allied health professionals and library. Learn more about The Pavilion’s facilities here.

Your guests are most welcome to use any of the community facilities in the village when accompanied by yourself or another resident. We do expect that children are supervised, and all visitors respect the facilities and residents.

Yes, your Village Manager will be on hand to help with any maintenance issues that arise inside your apartment or around the village.

Your Village Manager can help with any maintenance issues in your apartment. If any item that was in place when you moved in needs replacing this will be done for a similarly priced product without any cost to you. To learn more about the major benefits of maintenance-free living at The Pavilion North Kirra, please click here.

No, in our villages you won’t pay for these services. For more information about the benefits of maintenance-free living, please click here.

No, but we partner with quality in-home services provider, Five Good Friends, who can provide a range of care and support services to suit your needs. This may be a better option than a traditional serviced apartment as you only pay for the services you use and you may be eligible for government-funding for those services. Find out more about Five Good Friends’ services here.

We have a private network that is fibre to the apartments with faster speeds compared with the National Broadband Network.

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Design and styling

We want you to feel comfortable and happy in your new home and recognise that you may wish to tailor it to your needs. Please contact your Village Manager who will endeavour to accommodate your needs and desires where possible, taking into consideration council regulations and conditions of the village’s development approval.

Residents of a vertical living development only need to hop into the lift to access all the village’s facilities. In a traditional village, you may need to walk long distances to access facilities, problematic in severe weather condition or if a resident has mobility issues. Aura is able to build vertical villages in quality locations, while traditional, sprawling villages tend to be sited in more remote areas. To learn more about the design of our Aura retirement communities, click here.

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If you can’t find an answer to your question by searching in this page, please email us at live@thepavilionnorthkirra.com.au and we’ll be happy to help you.