Privacy Policy

The types of personal information we may collect include, but are not limited to:

• your name, date of birth and address (eg PO boxes, home and work addresses);
• your contact telephone and mobile numbers, fax numbers and email addresses;
• personal information volunteered by you in any correspondence between Aura Holdings, its’ representatives and you;
• personal information volunteered by you when you interact with us on social media;
• information collected from background or police checks. The Privacy Act imposes more onerous obligations on us regarding the handling of your sensitive information. We will only collect your sensitive information if you have expressly consented to us doing so.

• your name, date of birth, contact, identification and credit details contained in your application for residency with us, and otherwise as you update and disclose to us from time to time for the management of your residency;
• your name and contact information in the case that you are visiting a current resident for personal reasons;
• contact and identification details of any third party you have authorised to negotiate or provide your personal information on your behalf (including any family members, legal advisers, or attorneys appointed by you under a power of attorney);
• your banking or payment details (for example, for payment of services or site fees);
• with your consent: health information which may include details of any illness, injury or disability you may have and any treatment or medication that you are receiving;
• contact numbers for your next of kin and emergency contact, in the case of an emergency; and
• any personal information you volunteer to us in the process of corresponding with us in respect of your residence or onsite visit, including in responding to your requests and enquiries.

• where you submit an enquiry via the website: your contact details (such as your name and phone number or email address), and any personal information you volunteer to us in the process of submitting your enquiry, including, if relevant, details of any previous contact or transaction you have made with us; and
• we may collect information other than personal information in connection with your visit to our website, including the time and date of your visit, any information or documentation that you download, your IP address, your browser type, domain names, referring website address and internet protocol details of the device used to access the site and cookies.

In general, we try to only collect your personal information from you directly, but in some circumstances that is not possible or practical. We may collect your personal information:

• directly from you, such as when you correspond with us in writing (such as by letters and emails), request information or contact us through our website or by telephone, provide your business card or other documents to us (such as application forms) or meet with us in person;
• directly from you, such as when you correspond with us in writing (such as by letters and emails), request information or contact us through our website or by telephone, provide your business card or other documents to us (such as application forms) or meet with us in person;
• from third party websites we may advertise on, or via contact forms posted on, for example, realestate.com.au, seniorshousingonline.com.au,
• if you provide us with personal information about another person, you should ensure that you are authorised to do so.

We may collect, hold, use and disclose your personal information to provide you with the services and information you request, and in the administration and management of our business. If you do not provide us with the information we request, we may be unable to provide you with a service or maintain a relationship with you.

In particular, we may collect, hold, use and disclose your personal information for the purposes of:

• processing your application for residency, as applicable;
• keeping track of any visitors to our residents, as applicable;
• managing and maintaining our village communities and our business;
• maintaining and updating our records, where required;
• providing access to our website;
• conducting marketing activities, where relevant to your engagement with us;
• any other purpose which relates to or arises out of requests made by you;
• responding to any complaint you have raised with us;
• doing anything which you authorise or consent to us doing; and
• taking any action we are required or authorised by law.

• assessing your application for employment or engagement by us; and
• furthering your association with us, whether that is as an employee of Aura Holdings or otherwise, including to use or disclose for a purpose connected with your employment or engagement with us; and
• your business.

Depending on the nature of your relationship with us, we may disclose your personal information to:

• our employees and contractors engaged in our business, and our service providers who assist us in the administration and management of our business, for example our IT service providers;
• our related bodies corporate and other entities within the Aura Holdings group;
• to any third party in connection with the purchase of our business or an asset of our business;
• health care professionals or other individuals (such as family members or carers), with your consent or where required or authorised by law;
• your representatives, for example, lawyer or attorney, as authorised by you;
• our business partners and service providers, for example, IT and administrative service providers;
• our professional advisers, such as insurers, accountants, auditors and lawyers;
• government and regulatory authorities, including taxation authorities or the police, where required or authorised by law to disclose your personal information;
• social media sites and organisations (such as Facebook and LinkedIn) and other virtual communities and networks where people create, share or exchange information, where relevant to your interactions with us on those platforms;
• publicly on marketing material, where relevant to a testimonial you provide for our marketing activities; and
• other third parties, with your consent or as detailed on a collection notice (either express or implied).

From time to time, we may disclose your personal information to entities outside of Australia, including our service providers, or other companies with whom Aura Holdings has a business relationship. These entities are located, or store data, in countries including (but not limited to) the United States of America and Ireland.

As detailed above, this Privacy Policy applies to your use of our website www.auraholdings.com.au and any personal information you may provide to us via our website.

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be handled in accordance with their privacy policy.

We may hold your personal information in many ways including in physical documents as well as in electronic form. The security of your personal information is important to us and we will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. We have implemented policies, procedures and systems to keep your personal information secure.

We will take reasonable steps to destroy or de-identify personal information where we no longer require the information, or we are no longer required by law to retain that information.

If you wish to contact us regarding the handling of your personal information or any of the matters covered in this privacy Policy, please either contact your village manager, (if you are a resident or guest of one of our villages) or contact us:

• Mailing Address: 2 / 20-24 Cambridge Street, Coorparoo, QLD, 4151
• Email: [email protected]

Aura Holdings is committed to protecting your privacy and welcomes your comments regarding this Privacy Policy.

If you have a complaint about how we have handled your personal information, you can either contact your village manager (if you are a resident or guest) or contact us using the contact details above. You may wish to consider putting your complaint to us in writing. This will help us understand your complaint and may assist you if you wish to take your complaint further (for example by going to the Australian Information Commissioner). We will acknowledge receipt of your complaint and endeavour to provide a response within a reasonable timeframe.

If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:

• Telephone 1300 363 992 (if calling from outside Australia including Norfolk Island please call +61 2 9284 9749)
• If you are deaf, or have a hearing or speech impairment, contact the Office of the Australian Information Commissioner through the National Relay Service:
• TTY users phone 133 677 then ask for 1300 363 992
• Speak and Listen users phone 1300 555 727 then ask for 1330 363 992
• Internet relay users connect to the National Relay Service then ask for 1300 363 992
• Mailing Address: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW, 2001
• Fax: +61 2 9284 9666
• Email: [email protected]
• Website Privacy Complaint Form: https://forms.business.gov.au/smartforms/landing.htm?formCode=APC_PC

Aura Holdings reserves the right to amend this Privacy Policy from time to time. In the event that amendments are made to this Privacy Policy, the amended version will be posted on our website at www.auraholdings.com.au and will be effective from the date of posting.