Aura Holdings’ retirement communities are modern, multi-storey villages that require less land so can be constructed in prime locations close to all conveniences. Vertical villages offer residents easy access to facilities via lifts, security and privacy. Read our blog about vertical living here.
Absolutely yes! Our residents can choose an apartment with a courtyard garden, grow thriving plants on their balconies or join others to potter in the community gardens. Read our blog about our green-thumbs residents here.
Residents who receive government support for their care needs are entitled to continue receiving funding when they move into our villages. You can access support on-site to continue living independently through your government package or pay for it privately. A Five Good Friends Concierge who works out of your village can help you apply for any government assistance you might be entitled. Find out more about Five Good Friends’ services.
Homecare provider Five Good Friends can provide any support you need to live happily and independently in your apartment. Whatever the task, they can provide the right person.
General building insurance, including your apartment, is covered by Aura Holdings. You will need to purchase contents insurance to cover your personal belongings.
Yes. The building will be protected from termites and pests in accordance with council building regulations and Australian standards.
Residents who purchase a leasehold apartment in our villages can have full confidence they have no financial responsibilities if any issues arise. Under strict legislation, Aura Holdings has full responsibility for the quality of the building and its upkeep.
If an issue arises with plumbing or electricity, or for items that were in place when you moved in, such as your oven, cooktop and dishwasher, any repairs or replacement will be covered by Aura Holdings. Learn more about the maintenance-free lifestyle offered at the Aura villages.
Aura Holdings has the responsibility to maintain the building/s and facilities on behalf of residents. Residents contribute to the maintenance reserve fund within their weekly fees. Aura is responsible for all capital costs, including new capital improvements and capital replacement of assets over time.
In this unlikely event, your deposit is fully refundable up to the time of settlement. You can leave the village at any time. When you exit the village, the amount of Deferred Management Fee (DMF) owed will be calculated on the length of your stay and deducted from the sale price of your apartment. You benefit from the capital growth on your apartment, and Aura pays both your own and our legal fees. For more information about our DMF, please browse our Aura Holdings communities or contact us on 07 3397 2930.
You should take any concerns directly to your Village Manager. If they are unable to solve any issue to your satisfaction, the village will have a Residents’ Committee. Our Directors are always available and have an open-door policy.
Under the contract, Aura Holdings has a long-term financial interest in the continuing success of the villages. Aura, as owner, is obliged to maintain the highest of standards in the provision of facilities and services to maximise the reputation of the villages and protect their equity.
Your contract is legislated under the Retirement Villages Act and provides you with security of tenure under Queensland Government legislation and is registered with the Queensland Land Titles Office. This ensures all services and amenities in your contract will always be available to you and that the village continues to be maintained to the highest standards.
You may stay in your village for as long as you wish, after all it is your home. If your needs increase over time, our in-home support provider, Five Good Friends, can help to keep you living independently. With the right support, you may never need to move. Click here to read our blog and find more information.
Yes. All our villages are fitted with intercoms, while carparks have electronic remote controls. There are security features at all building entrances. Your Village Manager will ensure your home is safe, even when you are travelling.