Three guiding principles that shape how we work and the communities we operate.
We knew there had to be a better way to approach retirement living. A way that didn’t require retirees to give up their independence. One built on honesty, mutual trust and respect, without the need for complicated fee structures and red tape. Each and every Aura community adheres to our three guiding principles of transparency, fairness and freedom. Here’s how it works.
We understand that happy, engaged residents are our greatest advocates. That’s why our business model places people first and is centred around creating empowering, respectful environments that enrich retirees’ lives.
We believe the very best retirement villages are those that reflect the passions and personalities of the people who call them home. Consequently, our residents actively participate in decision-making processes and have an important role to play in shaping their communities – which is why our products and services are never set in stone. Every new village is a blank slate, ready to be shaped by the people who use it most.
Just like a true friend, our door is always open. That means we’re always happy to talk about the way we do things and we’ll gladly make time to sit down and chat – whether you’d like to share your thoughts on something with Aura’s Directors or want to get a resident’s insight into village life.
Meet with the Directors, talk to staff - have your say and help us continually improve the way we do things.
We put people at the centre of what we do. Our residents' needs come first and our business adapts accordingly.
We build 'communities without walls', fostering close relationships with local businesses, schools & services.
We have a flat structure so our Village Managers and Directors are always accessible.
Our fees are fair, simple and there’s no hidden costs. What you see is what you get.
Our trusted network of care, financial and advisory partners are always here to help you.
“I can honestly say that I know my opinion is valued here. I’ve watched Aura operate in an honest manner from the very beginning and it makes me feel comfortable and at ease knowing that I am in good hands.”