The Atrium Lutwyche is an Aura Holdings retirement village.
All text and images are the copyright of AURA Holdings. Use of these is not allowed without the written permission of AURA Holdings.
Established apartments are available The Atrium Lutwyche. Images and artist’s impressions are representative of the final product and are subject to change.
Prices on this Website are in Australian dollars and were correct at time of upload and are subject to change.
Apartment details and descriptions on this Website were correct at time of upload and are subject to change.
Floor plans on this Website were correct at time of upload and are subject to change.
Elevation plans on this Website were correct at time of upload and are subject to change.
Aura Australia Holdings Pty Ltd (ACN 614 139 589) and its related bodies corporate and related entities (Aura Holdings, we or us) is committed to complying with all relevant privacy legislation and to work within established principles of transparency and fairness in relation to the management of personal information. Aura Holdings abides by the Australian Privacy Principles (APP), as set out in the Privacy Act 1988 (Cth) (Privacy Act).
Aura Holdings recognises the importance of protecting personal information, for which it may be required to collect from individuals who become associated with its business activities.
The business will guide employees in the responsible collection and handling of personal information, whilst giving individuals the right to access information about themselves and allow for any correction in relation to errors in that information.
For the purpose of this Policy, “information” is described as:
“Personal information” which means personal information as defined by the Privacy Act, including information relating to an individual, including an opinion, either in material form or not, and whether true or not. Such information may personally identify an individual or make the person’s identity reasonably apparent.
“Sensitive information” means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of political associations, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual practices, criminal record or health information.
This policy applies to our collection, storage, use and disclosure of personal information collected by Aura Holdings in the furtherance of our business.
The types of personal information we may collect include, but are not limited to:
In general, we try to only collect your personal information from you directly, but in some circumstances that is not possible or practical. We may collect your personal information:
We may collect, hold, use and disclose your personal information to provide you with the services and information you request, and in the administration and management of our business. If you do not provide us with the information we request, we may be unable to provide you with a service or maintain a relationship with you.
In particular, we may collect, hold, use and disclose your personal information for the purposes of:
Depending on the nature of your relationship with us, we may disclose your personal information to:
From time to time, we may disclose your personal information to entities outside of Australia, including our service providers, or other companies with whom Aura Holdings has a business relationship. These entities are located, or store data, in countries including (but not limited to) the United States of America and Ireland.
The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the APPs. By providing your consent, under the Privacy Act we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting personal information and have taken reasonable steps to ensure that any overseas entity to whom we disclose your personal information is carefully chosen and has policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
If you do not agree to the disclosure of your personal information outside Australia by Aura Holdings, you should (after being informed of the cross border disclosure) tell us that you do not consent. To do this, either elect not to submit the personal information to Aura Holdings after being reasonably informed in a collection notification, or please contact us via the details set out at the bottom of this document.
We may hold your personal information in many ways including in physical documents as well as in electronic form. The security of your personal information is important to us and we will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. We have implemented policies, procedures and systems to keep your personal information secure.
We will take reasonable steps to destroy or de-identify personal information where we no longer require the information, or we are no longer required by law to retain that information.
In general, you may request access to the information that we hold about you at any time by either contacting your village manager (if you are a resident or guest) or by using our details provided below. We will respond to your request for access within a reasonable time. If we refuse to give you access to any personal information, we will provide you with reasons for our refusal and the relevant provisions of the Privacy Act we rely on to refuse access.
We may recover the reasonable costs of our response to a request for access to personal information.
We take reasonable steps to make sure that the information that we collect, use or disclose is accurate, complete, up-to-date, relevant and not misleading. However, if you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting your village manager (if you a resident or guest) or by using our details provided below. Wewill respond within a reasonable period after the request is made. If we decide not to correct your personal information, we will provide you with reasons for our decision. You may request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
If you have a complaint about how we have handled your personal information, you can either contact your village manager (if you are a resident or guest) or contact us using the contact details above. You may wish to consider putting your complaint to us in writing. This will help us understand your complaint and may assist you if you wish to take your complaint further (for example by going to the Australian Information Commissioner). We will acknowledge receipt of your complaint and endeavour to provide a response within a reasonable timeframe.
If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at: